Citibank, it is time to separate our ways
I had three accounts with Citibank. I decided to close them several months ago and I did. At least I thought I did. A couple days ago I receive a letter from Citibank saying that my account $43.50 overdraft and will be suspended. WTF??? I closed these accounts long time agoooo. It turns out that they’ve only closed 2 of my accounts so one account was still open and $43.50 service fee+overdraft charge (which is caused by service fee). I called their customer service and they assured me they corrected their mistake. After couple of days, I received a voice mail from Citibank saying that my account is still overdraft and will be suspended. Arggg..Called again again and again…They said this time they corrected their mistake for sure! I will still keep eye on them and call within couple of weeks to see everything is ok. Lesson from this experience is always open your mails even if you think they are junk mail. Don’t expect any customer service will be flawless and always FOLLOW UP..
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